At Mendera, we strive to ensure customer satisfaction. Please review our cancellation and refund policy below.

1. Order Cancellation

• Orders can be canceled within 7 Days of placement by contacting our support team.
• Once shipped, orders cannot be canceled.

2. Refund Policy

• Refunds are applicable for defective, damaged, or incorrect products.
• Customers must initiate a refund request within 7 days of receiving the product by providing proof (images/videos).
• Approved refunds will be processed within 7 days back to the original payment method.

3. Non-Refundable Items

• Personalized or customized products.
• Used or damaged products not due to transit issues.